Hotels & Hospitality
15 articles
Hotels & Hospitality
Service Culture: Why Scripts Fail and Judgement Works
A script guarantees nothing goes badly wrong. It also guarantees nothing memorable happens.
Hotels & Hospitality
The Rise of Extended Stay and What It Means for Hotels
A guest staying three weeks needs almost nothing that a two-night guest needs. Most properties have not adjusted.
Hotels & Hospitality
What Online Reviews Actually Tell You About a Property
The average score is close to useless. The useful information is in the recent, specific, three-star reviews.
Hotels & Hospitality
Heritage Properties: Preservation, Comfort and the Line Between
A restored haveli must serve two masters — the building it was and the standards guests now expect.
Hotels & Hospitality
The Front Desk Is a Design Problem Most Hotels Have Not Solved
Guests arrive tired and are asked to stand and fill in forms. It remains the least examined part…
Hotels & Hospitality
Sustainable Hospitality: Separating Practice from Signage
A card asking you to reuse towels is not an environmental programme. The real measures are mostly invisible…
Hotels & Hospitality
Why Hotel Breakfast Is the Most Revealing Meal of the Stay
It is the one service almost every guest uses, and the one where cost-cutting is hardest to hide.
Hotels & Hospitality
Homestays vs Hotels: Choosing Based on What the Trip Requires
Neither is better in general. The right answer depends entirely on what the specific trip demands.
Hotels & Hospitality
The Boutique Hotel Boom and What It Got Right
The category proved that small properties could compete with chains — and then the label got applied to…